Common questions. Straight answers.

Our diagnostic is $89 and is credited toward the repair if you move forward. Most common fixes — drain pumps, igniters, door gaskets, heating elements, control boards — run $180 to $480 parts and labor. Compressor, bearing, and sealed-system work runs higher. You get a flat-rate quote in writing before we start.

No trip fees. Our $89 diagnostic is the same across San Diego County — coast to backcountry — and it's credited toward the repair. No mileage upcharges, no zip-code surcharges.

Saturday is standard business hours ($89 diagnostic, no surcharge). Sunday is emergency-only at $149. After 7 p.m. weekdays add a $80 surcharge on top of the diagnostic. Contract customers pay no after-hours surcharge.

Rule of thumb: if the repair is under half the cost of replacement and the unit is under 10 years old (12 for fridges, 15 for dryers), repair wins. High-end built-ins — Sub-Zero, Viking, Thermador, Miele — almost always worth repairing past that point.

Every major residential brand: Whirlpool, Samsung, LG, GE, Maytag, KitchenAid, Frigidaire, Bosch, Kenmore, Amana. Plus high-end lines: Sub-Zero, Viking, Thermador, Wolf, Miele, Fisher & Paykel, True Residential, U-Line, Marvel, Perlick, Liebherr, and more. If factory parts are available, we can repair it.

Refrigerators and freezers, washing machines, dryers, dishwashers, ovens, ranges, cooktops, microwaves, garbage disposals, ice makers, wine coolers, and beverage centers. Both residential and commercial units.

Yes. Sub-Zero, Thermador Freedom, Viking Professional, Miele MasterCool, Liebherr, and True Residential built-ins are all regular service for us. Factory parts, discreet scheduling, written reports for household staff or property managers.

Yes. Restaurants, laundromats, offices, apartment buildings, property-managed portfolios. Walk-in coolers, ice machines, commercial washers and dryers. See the commercial page for maintenance contract details.

Same-day response on most weekday calls. Call before 11 a.m. for the best same-day slot. No-cool refrigerator, active water leak, and gas-smell calls jump the queue.

Tech arrives in the appointment window, listens to what's happening, runs a full diagnostic (not just a glance at the obvious symptom), and gives you a flat-rate written quote. If you approve, the repair usually happens same visit. If we need to order a specialty part, we schedule the return before leaving.

Yes. Every repair includes a 90-day parts-and-labor warranty at minimum. Many OEM parts come with 1-year or longer factory warranties that we pass through. You get the paperwork.

We can give ballpark ranges by brand and symptom, but accurate flat-rate pricing needs a diagnostic in person. The $89 covers that — and it's credited toward the repair if you move forward.

Almost always a failed evaporator fan or a clogged defrost drain. The fan moves cold air from the freezer to the fresh-food section — when it quits, the freezer stays cold because the cold air can't escape, and the fridge warms up. Classic $220–$340 repair.

Worn shock absorbers or suspension rods, usually. The drum is no longer dampened during high-speed spin and the whole cabinet vibrates. On front-loaders, shock-absorber sets run $180–$280 installed. On top-loaders, suspension rod sets are similar.

Usually it's the vent — not the dryer. Lint accumulates in the hose and the wall run, airflow drops, moisture can't escape, and cycles run long. A clogged vent is the #1 cause of dryer fires in San Diego. Vent cleaning is usually a full fix.

Three common causes: clogged drain hose, failed drain pump, or a clogged garbage disposal knockout plug (if you recently installed a new disposal). Order of diagnosis: drain line first, then pump under load. Most are under $220 total.

Yes — for almost any oven under 12 years old. The two most common failures are the bake element (electric) and the oven igniter (gas). Both are under $300 parts and labor. Control-board failures run higher but still usually cheaper than a replacement oven.

Active water leak, gas smell, sparking or smoking appliance, no-cool refrigerator with food at risk, commercial refrigeration down. Things that can usually wait until next business day: non-cooling ovens, single burner out, ice maker slow.

Refrigerator: move cold/frozen food to a cooler with ice. Don't keep opening the doors. Washer: shut off water supply valves behind the machine. Dishwasher: shut the water under the sink if actively leaking. Gas: shut off the gas valve and leave the area if odor is strong.

Yes. For food-loss or water-damage claims, we write a service report with the failure cause, arrival time, and repair result. Homeowner's insurance usually requires this. Provided at no extra charge.